Product Maintenance

24×7 ESI is an Insurance Services, Financial Services and Software Product Companies

For Customers facing tough budgets, 24x7ESI Product Maintenance group provides Product Maintenance activities to help them uphold their maintenance revenues more profitably. This enables our clients’ core R&D resources to concentrate on new product releases.

24×7 ESI can supplement your defect-fixing efforts. The company has developed effective processes for periodic communication, defect tracking and configuration management at our offshore support centers to facilitate product management by the client.

24×7 ESI Product maintenance solutions include:

Enhancements, Hot fixes and bug fixes
Service packs release and patch tracking
Forward/backward porting to merge enhancements with the core product development efforts
Coordination with development teams for future releases
Installed Base Maintenance
Knowledge base management – Database is maintained with frequently recurring problems and associated resolutions, which can be used as a basis
for customer self-service.