For Customers facing tough budgets, 24x7ESI Product Maintenance group provides Product Maintenance activities to help them uphold their maintenance revenues more profitably. This enables our clients’ core R&D resources to concentrate on new product releases.

24×7 ESI can supplement your defect-fixing efforts. The company has developed effective processes for periodic communication, defect tracking and configuration management at our offshore support centers to facilitate product management by the client.

24×7 ESI Product maintenance solutions include:

Enhancements, Hot fixes and bug fixes
Service packs release and patch tracking
Forward/backward porting to merge enhancements with the core product development efforts
Coordination with development teams for future releases
Installed Base Maintenance
Knowledge base management – Database is maintained with frequently recurring problems and associated resolutions, which can be used as a basis
for customer self-service.