For Customers facing tough budgets, 24x7ESI Product Maintenance group provides Product Maintenance activities to help them uphold their maintenance revenues more profitably. This enables our clients’ core R&D resources to concentrate on new product releases.
24×7 ESI can supplement your defect-fixing efforts. The company has developed effective processes for periodic communication, defect tracking and configuration management at our offshore support centers to facilitate product management by the client.
24×7 ESI Product maintenance solutions include:
|Enhancements, Hot fixes and bug fixes|
|Service packs release and patch tracking|
|Forward/backward porting to merge enhancements with the core product development efforts|
|Coordination with development teams for future releases|
|Installed Base Maintenance|
|Knowledge base management – Database is maintained with frequently recurring problems and associated resolutions, which can be used as a basis
for customer self-service.